At Lakuna we care about your complete satisfaction, we continually strive to offer the best service possible to our customers shopping online with us. However, if you're not entirely satisfied with your purchase from us, you can return your item/s for a refund within 14 days of delivery. Your purchase(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. We do not offer exchanges on our products.You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 14 days of delivery. The customer is responsible for covering shipping charges to send the item/s back. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.